I often struggle with finding just the right words during performance reviews, and a previous manager once supplied me with a cheat sheet of Performance Appraisal one liners that would help complete reviews for myself and others. Well I have lost that but I have assembled something similar for my own sanity. I always think it a little egocentric to sit down and really think hard about how I can pat myself on the back, so I hope this helps make the experience a little more comfortable for all.
These comments are based on general section headings but some of them can be used in multiple places.
QUALITY SERVICE:
Exhibits superior Knowledge of job content and requirements.
Proposes recommendations that show breadth and depth of knowledge
Exhibits outstanding skills even in the most difficult job situations
Knowledge and expertise is relied on by others
PROFESSIONAL/TECHNICAL KNOWLEDGE & SKILLS:
Knows and applies principles, techniques, technology and practices that demonstrate competency in the particular job function.
Achieves, maintains and demonstrates necessary knowledge and skill level to perform currently assigned work responsibilities.
Keeps informed of current developments.
Understands work procedures
JUDGMENT/PROBLEM-SOLVING/DECISION-MAKING:
Collaborates with others to identify strategies for resolution of customer issues
Demonstrates professional, high-service attitude
Monitors customers’ feedback and acts proactively
Communicates to customers and effectively implements resolution strategies
Always willing to go beyond what may be expected to meet the needs of customers
Anticipates future customers’ needs and creates plans to enhance service
Consistently follows up with customers and others to ensure customer satisfaction and proper resolution
TEAMWORK:
Attempts to use logical reasoning in making decisions and solving problems
Judgment is generally sound and reasonable
Decisions are well thought out
Effectively analyzes problems and formulates practical solutions
Exhibits a high degree of decision Making ability
Takes responsibility for consequences and decisions
Finds unique ways to effectively resolve problems
Promotes an atmosphere of mutual respect and cooperation.
Encourages and supports others.
Provides information, assistance and guidance to others to help them perform their responsibilities.
Volunteers and offers suggestions. Shows courtesy and respect.
Creates a climate for comfortable expression of ideas.
Develops and maintains smooth and effective working relationships with [co-workers], [supervisors], [subordinates] etc
Uses positive methods of interactions with others.
Discusses and explains information with others effectively.
Produces accurate, well-presented and thorough written documents, records and reports.
PLANNING:
Accepts change
Understand the unit’s mission/vision
Develops very good working relationships
Always displays a cooperative attitude and shares knowledge
Effectively adapts to change
Displays a positive attitude towards the mission/vision
Expresses the value of working as a team
Seeks ways to share knowledge or mentor co-workers
Embraces change and helps others to adapt
Demonstrates a total commitment to the mission/vision
INITIATIVE\INDEPENDENCE:
Volunteers for special assignments.
Willingly helps and assists others.
Anticipates needs and takes appropriate steps to meet those needs.
Accepts responsibility and performs responsibilities with limited supervision.
Willingly accepts direction and is open to new ideas.
Demonstrates willingness to learn and grow professionally.
Demonstrates independent thinking and a desire to seek additional challenges.
Can be counted upon to complete duties and responsibilities accurately and on-time.
Utilizes time well and sets appropriate priorities.
Follows through with plans.
Knows when to ask for help when work loads or critical work assignments demand it.
Accepts responsibility and new job assignments.
OVERALL PERFORMANCE:
Exhibits an interest and attempts to improve performance
Duties and responsibilities are regularly met and often exceeded
Projects completed have made measurable improvements to the position and department
Always strives for a high level of performance
Duties and responsibilities are always met and exceeded
Projects completed have provided a significant ...
High level of performance achieved by few